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Contact Center Services and Sales Representative 1-Credit ..(汇丰银行(中国)有限公司上海分行,零售银行及财富管理业务部)


Retail Banking and Wealth Management (RBWM)

Retail Bank and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:

•To mainly focus on credit card dedicated service hotline to implement Global Premier Service and keep China in green zone in Global Premier mystery shopper program
•To provide a consistently satisfied & accurate customer service via phone/email to HSBC potential/existing customers, understand their financial needs and provide adequate/suitable banking products/solutions
•To build a good customer relationship, proactively acquire potential customers for China branches via making appointments, and then generate quality sales referral leads from inbound potentials.
•To appropriately deal with the problems/issues raised by customers and ensure proper actions are taken to resolve them. Timely escalate to officer/manager when necessary, and work closely with other functions with manager’s guidance.
•Responsible for achieving individual key performance indicators whilst maintaining quality and compliance.
•Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

To be successful in the role, you should meet the following requirements:

•Diploma degree or above
•Ability to work in a high-volume, fast paced environment is required
•Excellent communication skills and is polite and friendly at all times
•Good spoken & written English and Mandarin

You’ll achieve more when you join HSBC.


HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /JZ/*

Issued by HSBC Bank (China) Company Limited

职位名称 所属机构 工作地点 职位类型 发布日期
Contact Center Service and Sales, International Banking Ce.. 汇丰银行(中国)有限公司北京分行 北京 全职 5月28日
Contact Center Service and Sales Representative-Banking In.. 佛山分行 佛山 全职 5月21日
客户经理助理 广州分行 广州 全职 5月14日
市场拓展代表 广州分行 广州 全职 5月08日
市场拓展代表 深圳分行 深圳 全职 5月08日
市场拓展代表 汇丰银行(中国)有限公司北京分行 北京 全职 4月30日
市场拓展代表 汇丰银行(中国)有限公司北京分行 北京 全职 4月14日
市场拓展代表 汇丰银行(中国)有限公司北京分行 北京 全职 3月16日
客户经理助理 汇丰银行(中国)有限公司北京分行 北京 全职 3月16日
柜员 汇丰银行(中国)有限公司北京分行 北京 全职 3月16日
Teller Counter Banking Operations Xian Operations HSBC China 汇丰银行(中国)有限公司西安分行 西安 全职 3月12日



汇丰是在内地投资最多的外资银行之一,在投资自身发展的同时,也入股内地中资金融机构,包括交通银行。 汇丰中国目前拥有超过6000名员工,其中约99%是本地人才,是内地网点最多、地域覆盖最广的外资银行。




Stonewall全球职场平等指数: 2014年:职场平等及多元化十佳公司

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China HR: 2015 最佳雇主评比,金融银行第13位
大街网: 2015年度非常雇主Top30
2016年度非常雇主 Top30

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《金融亚洲》最佳银行: 2017年中国最佳外资银行
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