美银宝网络信息服务(上海)有限公司

  • 所属行业:互联网/电子商务
  • 企业规模:501-1000人
  • 企业性质:外企独资

PayPal美资五百强德语岗 风控专员 可转正(上海总部,Risk Management)

  • 工作地点:上海
  • 有效日期:2020年02月26日 至 2020年04月26日
  • 招聘人数:多人
  • 职位性质:兼职/实习

PayPal美资五百强德语岗 风控专员 可转正 职位描述:

As an Agent within Fraud Operations, you will be required to work through a number of pre-determined fraud queues, kana email queues, and service requests to determine if recent account activity is of a fraudulent nature (based on fraud indicators). You will complete your investigation using multiple resources including customer contact, contacting banks and credit card issuers, reviewing PayPal activity, eBay rating, phone matches, IP Search, and various websites, etc. Fraud Operations Agents are Customer oriented and work to deliver a better understanding of PayPal processes to our Customers. At the same time, you will educate Customers on how to maintain security and strive for loss prevention for both PayPal and its Customers. You are responsible for reviewing documentation, analyzing data, and determining in a timely manner whether to verify the authenticity of transactions and/or activities. Throughout this process you may need to communicate with the customer for additional information and to notify them of decisions. An Agent within Fraud Operations is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.
Based on assigned queues, review PayPal accounts and determine the legitimacy of the account and account holder, the associated risk (using fraud indicators), and make sure all appropriate restriction and/or dismissal decisions are made on each account reviewed. (70%) Contact account holders in an effort to verify activity and mitigate loss. (20%) Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity. (10%)


任职要求:
Bachelor degree or above
 Prefer good verbal communication skills utilizing active listening and clearly speaking to customer (in Deutsch)
 **Require Strong written communication utilizing proper grammar and punctuation (in Deutsch)
 Ability to make discretionary decisions based on research
 Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
 Ability to learn and adapt to new software technologies  

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公司简介

PayPal全球最大的在线支付解决方案领跑者纳斯达克股票代码:PYPL)是全球使用广泛、深受消费者信赖的电子钱包。PayPal在203个国家和地区拥有超过1.69亿活跃账户,支持用户以100多种货币接收和支付款项,以超过20种不同语言为用户提供支持。PayPal的目标是让全球用户能够更直接有效地管理他们的财富。


  • 企业网址:https://www.paypal.com/cn