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Mercer Learning Solution Analyst (Shenzhen)(广东总部,Learning & Development S)

专业标签:

This role is focused on learning program coordination and operation and is expected to improve the service process and quality to meet the maximum client satisfaction that contribute to organizational success and support business strategies.

JOB RESPONSIBILITIES:
1. Coordinate Mercer public workshop programs to ensure smooth training implementation and high client satisfaction, including registration, pre survey, post evaluation and etc. Assist vendor management for logistics arrangement, and training materials improvement. (35%)
2. Answer client phone calls, emails and work to resolve client inquires in real time. Conduct outbound calls in order to make effective selling of all learning products and to build new client database. (30%)
3. Manage financial system and data, supervise payment and AR process, and provide monthly data statistics & sales reports. (20%)
4. Assist public workshop marketing and promotion activities, update client database. Support consultant on some part of projects if necessary. (10%)

KNOWLEDGE, SKILLS AND ABILITIES:
1. Bachelor degree
2. 1-2 year full time experience in training or consulting companies is preferred
3. Customer service mindset and quick learner
4. Excellent organizational, communication (written and oral), interpersonal skills and troubleshooting/ problem solving skills
5. Ability to prioritize and multi-task, time management and adherence to schedules, able to work under pressure
6. Fluent in English and Mandarin
7. Strong working knowledge Microsoft Office - Outlook, Word, Excel and PPT


LOCATION:
Kerry Plaza, Futian District, Shenzhen, Guangdong

SALARY:
9-10K * 12 months

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MERCER IS A GLOBAL CONSULTING LEADER IN TALENT, HEALTH, RETIREMENT AND INVESTMENTS

We help clients around the world advance the health, wealth, and performance of their most vital asset – their people. Our more than 20,000 employees are based in 42 countries, and we operate in over 130 countries.

We work with our clients as partners and with each other as a team. Our advice and solutions are shaped by each client’s unique needs and business context, and are designed to ensure that clients get the best return on their HR spending. We balance employer and employee advocacy in providing objective, expert guidance.

OPERATING IMPERATIVES

◾Build broader client relationships

◾Deliver profitable growth

◾Invest in the best people

◾Outperform the competition

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