铁狮门投资咨询(上海)有限公司

  • 所属行业:金融业(投资/保险/证券/银行/基金)
  • 企业规模:101-500人
  • 企业性质:外企独资

IT高级支持工程师Senior IT Support Engineer(上海总部,IT 部门)

  • 工作地点:上海
  • 有效日期:2018年01月09日 至 2018年02月08日
  • 招聘人数:1 人
  • 职位性质:全职

IT高级支持工程师Senior IT Support Engineer 职位描述:

Position: IT高级支持工程师Senior IT Support Engineer
Report to: IT基础架构主管IT Infrastructure Supervisor
Location: 南京西路1266号恒隆广场内Plaza 66, No. 1266 West Nanjing Road

Job Responsibilities:
1) 遵循相关的服务流程及规范为总部的终端用户提供现场IT支持服务以及为分支机构终端用户提供电话以及远程支持服务;
2) 根据服务请求完成关于操作系统、应用软件、邮件客户端、打印系统、网络, 统一通讯工具和IP电话系统等方面的故障排除服务;
3) 根据服务请求完成关于操作系统、应用软件、邮件客户端、打印系统、网络, 统一通讯工具和IP电话系统等方面的安装、配置、备份、迁移服务;
4) 负责总部的IT日常巡检工作包括但不限于 备份磁带更换,视频会议设备检查,机房环境检查等;
5) 与公司全球Helpdesk团队进行协作,详细记录服务状态,处理过程和服务结果,确保在规定的服务承诺时间内响应并完成服务;按时生成月度IT服务报告;
6) 指导分支机构外包现场IT工程师按照规定的服务流程以及规范为用户提供相同水准的IT服务;
7) 对内部终端用户提供相应的IT技能以及IT政策培训;
8) 遵循公司的采购规范为总部用户采购相关IT设备以及消耗品;
9) 部门分配的其他IT相关工作。
1) Provide onsite IT support service to end users in TS Shanghai HQ per user request; Provide on call and remote IT service to end users in TS sites in other sub regions outside Shanghai per user request;
2) Provide trouble shooting service about PC OS, various IT application, Outlook client, printing service, unified communication tool and office IP phone system to end users per request and defined SLA;
3) Provide IMAC(Install/Move/Add/Change) service about PC OS, IT application, Outlook client, printing service, and office IP phone system to end users per request and defined SLA;
4) Be responsible for routine IT tasks in TS Shanghai HQ which contains but not limited to daily backup tapes replacement, routine office video conference facility testing, Shanghai HQ IT room timely inspection…etc.
5) Generate accurate monthly IT service metrics report; Work with TS global helpdesk team (2nd line support), escalate cases which are unable to be resolved at 1st line, monitor cases’ procedure, status until closed; Make sure they are responded and closed per defined SLA;
6) Coach and supervise other IT outsource engineer to deliver same level IT service to users in other sub region sites in addition to SH HQ;
7) Deliver IT skill and IT code of conduct training to end users;
8) Manage IT equipment and accessory procurement for HQ end users by following company sourcing process;
9) Other IT relevant tasks assigned by TS China IT head.

Requirement to Candidate:
1) 计算机相关专业专科以上学历;
2) 三年以上IT技术支持工作经验, 对Helpdesk工作流程以及规范有较为深刻的理解, 有外企工作经验为佳;
3) 具备较强烈的IT服务意识和态度, 细心负责,性格开朗,善于沟通;
4) 熟悉Microsoft系列操作系统的安装以及维护, 熟悉基本的域环境操作;熟练使用、配置、维护邮件邮件客户端(MS Outlook);熟练掌握常见应用软件 (如MS Office, Acrobat Pro, AutoCAD) 的安装和使用,可以进行基本的故障排除;了解Cisco WebEx以及视频会议系统的设定以及使用;
5) 熟悉基本的局域网/广域网故障排测,会使用简单的局域网命令行进行排障工作;
6) 熟悉PC硬件和打印机构架,可以判断常见硬件故障;
7) 良好的英语读写能力以及简单的口语沟通能力。
1) College or above in IT science or equivalent;
2) Three years’ experience of IT support in Enterprise is minimal; deep understanding of Helpdesk process and standard; MNC working experience will be preferred;
3) Strong sense of IT service oriented and attitude; cheerful nature, chariness with good communication skill (both oral and written);
4) Familiar with various IT application, software install/ configuration/operation such as MS outlook, Active Directory, Acrobat Pro, AutoCAD; experience of supporting WebEx, Video conference and IP phone system will be preferred;
5) Basic knowledge of LAN/WAN issue troubleshooting; familiar with network equipment such as router, switch, firewall and Wi-Fi; be able to utilize basic network DOS command;
6) Familiar with hardware of PC and printer;
7) Language capability: English with good level in reading, writing and essential in oral.

 若您感兴趣,请发送您的双语简历至CCChen@TishmanSpeyer.com,谢谢您的关注。
 If you’re interested, please send your bilingual CV to CCChen@TishmanSpeyer.com. Thank you for your attention.

 

公司简介

Tishman Speyer (www.tishmanspeyer.com) is one of the leading international owners, developers, operators and fund managers of first class real estate. The company’s commitment to excellence and its ability to create value for investors and tenants puts Tishman Speyer at the forefront of the real estate industry as it acquires and develops properties and manages its portfolio.

Tishman Speyer’s current portfolio encompasses 79 investments (including 44 investments outside of the U.S.) totaling 55.0 million square feet. In addition to its international offices across U.S., Europe, South America, and India, the firm has China domestic offices in Shanghai, Beijing, Tianjin, Chengdu and Suzhou.