博柏利(上海)贸易有限公司

  • 所属行业:奢侈品
  • 企业规模:1000人以上
  • 企业性质:外企独资

Customer Service Consultant客户服务顾问(上海总部,顾客服务部)

  • 工作地点:上海
  • 有效日期:2018年01月09日 至 2018年03月10日
  • 招聘人数:3 人
  • 职位性质:全职

Customer Service Consultant客户服务顾问 职位描述:

Burberry博柏利(上海)贸易有限公司
Customer Service Consultant 客户服务顾问 (请注意这是一份需要配合早晚或周末排班的工作)

岗位职责:
? As the Customer Service Consultant you will be shaping the journey to transform the customer experience into being best in class. You will provide a personalised experience for customers.
? Anticipate and understand customers’ needs, persevering with and resolving any service or product related issues, with specialist understanding of post-sales customer care.
? You will be an enthusiastic advocate for the brand, product, seasonal collections and product innovations and use your knowledge to address customer needs actively contributing to increase sales.
? Dealing with customers via phone, web and email dialogue.
? Support the Customer Care activity.
? Ensure that the relevant administration is completed and distributed appropriately
? Accurately record customer details using computer based and paper based systems where necessary
? Comply with the Company’s postal procedure
? Ensure that the department operates in accordance with departmental and Company administration systems and procedures to minimise losses.
? Carry out any additional duties as directed by the management team

任职要求:
? Excellent verbal and written skills in Mandarin language
? Good verbal and written English language communication skills are also essential.
? Strong multi-tasking and computer skills with experience in dealing with customers using Live Chat. You will have a passion for Luxury brands and will be used to dealing with luxury clientele.
? Experience in actively contributing to increase sales through anticipating, understanding and addressing customer needs.
? Service-orientated approach; focused on achieving positive customer outcomes.
? Demonstrable experience in positively responding to customer emails, telephone calls, chat requests or other contacts, identifying sales and communication opportunities. 

公司简介

博柏利(上海)贸易有限公司

Burberry是极具英国传统风格的奢侈品牌,其多层次的产品系列满足了不同年龄和性别消费者需求,公司采用零售、批发和授权许可等方式使其知名度享誉全球。Burberry创办于1856年,是英国皇室御用品。过去的几十年,Burberry主要以生产雨衣,伞具及丝巾为主,而今Burberry强调英国传统高贵的设计,赢取无数人的欢心,成为一个永恒的品牌!