• 所属行业:计算机软件
  • 企业规模:101-500人
  • 企业性质:外企独资

全球最佳雇主NetApp---Technical Support Engineer Intern (Ja...(NetApp Dalian Branch,技术支持)

  • 工作地点:大连
  • 有效日期:2017年09月14日 至 2017年11月13日
  • 招聘人数:4 人
  • 职位性质:兼职/实习

全球最佳雇主NetApp---Technical Support Engineer Intern (Ja... 职位描述:

1. Job Summary:

As a Technical Support Engineer, you will provide entry-level technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.
To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.

2. Essential Functions:

•Resolve Warranty and SupportEdge Standard customer problems via the telephone, the web or AutoSupport.
•Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans.
•Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
•Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
•Create new knowledge base articles to share information for reuse throughout the Technical Support Center.
•Share best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
•Gain knowledge and expertise through hand-on experience, self-study, and through a variety of learning environments. The initial focus is on learning NetApp’s proprietary operating systems, Data ONTAP or E-Series Operating System (EOS), as well as troubleshooting NetApp hardware issues.
•Some opportunity, after training, to work on small volumes of Major Account (NetApp’s highest priority customers), Government, and SupportEdge Premium cases (customers with a higher level of support agreement).

3. Job Requirements:

•Good written and verbal communication skills.
•Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations.
•Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
•Ability to follow standard engineering principles and practices.
•Creative approach to problem solving.
•Basic understanding of the following protocols and applications:
-NFS, the UNIX remote file sharing protocol
-CIFS, the Windows NT remote file sharing protocol
-SAN connectivity methodologies for storage systems
-TCP/IP and Networking

4. Responsibility and Interaction:


-The types of tasks this individual is responsible for are well defined and utilize and build understanding of standard principles and practices within a team environment.


-This individual interacts primarily with their direct manager and the technical team on assigned projects, and may communicate with employees in other functions as required.
-Regular and detailed direction is provided, as well as on-going review of activities and priorities.
-The ideal candidate will be an important contributor to team projects.

5. Education & Experience:

•Most new employees in this position have 0-2 years of experience.
•A Technical Certification or Trade Degree with 2 years of work experience or Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience required.
•Experience in UNIX,Windows, Networking Administration, Technical Support is preferred. 


职位名称 工作地点 职位类型 发布日期 所属机构
全球最佳雇主NetApp---技术支持工程师实习生 大连 兼职/实习 9月14日 NetApp Dalian Branch
全球最佳雇主NetApp --- Finance Intern财务实习生 北京 兼职/实习 9月07日 北京总部
全球最佳雇主NetApp --- 销售实习生 Sales Rep Intern 北京 兼职/实习 9月05日 北京总部
全球最佳雇主NetApp --- 售前技术支持实习生 Systems Engineer... 北京 兼职/实习 9月05日 北京总部
全球最佳雇主NetApp --- 销售实习生 北京 兼职/实习 7月26日 北京总部
全球最佳雇主NetApp --- Data Analyst Intern 北京 兼职/实习 7月19日 北京总部
全球最佳雇主NetApp --- 售前技术支持管理培训生 北京 兼职/实习 6月13日 北京总部



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